***FedEx DSR Update 2020-09-17: Due FedEx's COVID-19 contact-free delivery restrictions, FedEx delivery drivers are not always actually requiring that someone sign for delivery. At times the packages will be left anyway without a signature, and the driver will still mark the shipment as delivered with signature received. Due to these unpredictable levels of service from couriers that have repeatedly led to much frustration for us and for you the customer, SaunaSpace has decided take the approach of fully insuring all shipments and not shipping via DSR unless requested.
By default we ship all orders without requiring a signature for delivery. Your order’s packages will be dropped off at your location and the shipment will be recorded by the carrier as delivered, at which point the packages are your responsibility.
If you wish to require a signature for delivery of your order, please write "I want DSR" in the ORDER SPECIAL INSTRUCTIONS area on the cart page. If you forget to include the request when you place your order, please send us a chat or email requesting DSR before your shipment is sent out.
UNDERSTANDING DSR (Direct Signature Required Shipments)
Direct-Signature-Required (DSR) can be helpful to ensure the safety of your packages. Someone must be present at the time of delivery to sign for the packages. If no one is present to accept the packages, delivery will be attempted the next business day. Up to 3 delivery attempts will be made.
All international orders are shipped DSR.
Unfortunately, once a shipment is labeled DSR and is in transit, it can't be changed to No Signature-Required.