SHIPPING INFO
We ship to every country on Earth! SaunaSpace® strives to ship your order as quickly as possible. All shipping fees are based on specific products ordered and on shipping destination. For precise shipping costs by country, state and postal code, add a product to your Cart and use the Estimate Shipping Tool on the Cart Page.
HOW DO I GET FREE SHIPPING?
All orders with cart value of $200 that ship to continental USA and Canada destinations are eligible for Free Ground Shipping via FedEx.
Keep in mind some important facts about FedEx Ground Shipping:
- Delivery Day is not guaranteed, only estimated - Check the FedEx Ground transit times below. If you want a delivery day guaranteed service, choose a FedEx Express shipping service.
- Delivery Time is not guaranteed - delivery will occur at some point during 8am-6pm of your timezone.
- Exceptions - FedEx Ground cannot deliver to P.O. boxes. You must provide us with a physical address in order to ship FedEx Ground.
- Hold at the local FedEx Office - If, after your order has shipped, you realize that you won't be available to receive your shipment at the delivery address, we can contact FedEx and have your shipment put on hold for you at your local FedEx Office. Email or call us if you need your shipment put on hold at Fedex Office.
WE SHIP NO SIGNATURE-REQUIRED **updated 2020-09-17**
***FedEx DSR Update 2020-09-17: Due FedEx's COVID-19 contact-free delivery restrictions, FedEx delivery drivers are not always actually requiring that someone sign for delivery. At times the packages will be left anyway without a signature, and the driver will still mark the shipment as delivered with signature received. Due to these unpredictable levels of service from couriers that have repeatedly led to much frustration for us and for you the customer, SaunaSpace has decided take the approach of fully insuring all shipments and not shipping via DSR unless requested.
By default we ship all orders without requiring a signature for delivery. Your order’s packages will be dropped off at your location and the shipment will be recorded by the carrier as delivered, at which point the packages are your responsibility.
If you wish to require a signature for delivery of your order, please write "I want DSR" in the ORDER SPECIAL INSTRUCTIONS area on the cart page. If you forget to include the request when you place your order, please send us a chat or email requesting DSR before your shipment is sent out.
UNDERSTANDING DSR (Direct Signature Required Shipments)
Direct-Signature-Required (DSR) can be helpful to ensure the safety of your packages. Someone must be present at the time of delivery to sign for the packages. If no one is present to accept the packages, delivery will be attempted the next business day. Up to 3 delivery attempts will be made.
All international orders are shipped DSR.
Unfortunately, once a shipment is labeled DSR and is in transit, it can't be changed to No Signature-Required.
SHIPPING CARRIERS, METHODS & TIMEFRAMES
Shipments to United States
FedEx Ground Transit Time Map for USA
From SaunaSpace to your Door
This map shows typical transit time for FedEx Ground service to the continental USA. Ground Service does not guarantee an exact delivery day, but typically shipments arrive in the timeframes shown.
For example:
- California = 3-4 business days
- Texas = 2 business days
- Florida = 3 business days
- New York = 3 business days
Shipments to Canada
Please read the GST and Self-Broker explanation below under Customs Fees for Shipments to Canada.
- FREE FedEx Ground International Shipping to Canada for orders over $200: 3-6 business days transit
- FedEx Ground International Shipping to Canada under $200: 3-6 business days transit
- DHL Express: 2-3 business days
Shipments to All Other International Destinations
Please read about the International Orders - Customs Fees, Duties & Broker Fees you will pay.
- FedEx International Economy: 4-8 business days
- FedEx International Priority: 1-3 business days
- DHL Express: 2-3 business days
Depending on Product ordered and particular shipping destination, USPS shipping options may not be available due to the carrier’s applicable size restrictions. In these cases, only Fedex shipping methods will be available.
INTERNATIONAL - CUSTOMS FEES, DUTIES & BROKER FEES
Be aware that you WILL be charged by your country’s Customs Office customs fee(s), import tax (duty) and also a VAT/HST/National/Local Sales Tax.
SaunaSpace® does not pre-pay any international customs fees, duties or sales tax/VAT of any kind that may be assessed by your country’s customs/duty enforcement. We also do not pre-pay any broker fees associated with importation that the broker USPS or FedEx may charge. Any and all import/duty/broker fees must be paid by the receiver. SaunaSpace® cannot estimate the cost of any import or duty fees to which ordered products may be subject, and it is your responsibility as the receiver to contact your country’s customs/enforcement body to ascertain these fees.
CANADA - SALES TAX/GST/HST, CUSTOMS FEES, DUTIES & BROKER FEES
Yes, Canada is technically international, even though we offer Free FedEx Ground Shipping Service!
Canadian Customs Office handles shipments to Canada differently based on the shipping carrier, so please pay attention to the following explanation.
USPS/Canada Post: Brokered Shipment to Canada Sales Tax/GST/HST, Customs Fees, Duty & Broker Fee
1. SALES TAX/GST/HST
Canada Customs ONLY assesses taxes (GST or HST) on goods valued at $20 CAD (about $18-22 USD) or more. Taxes are generally about 5-15% (depending on the provincial destination). An $8.50 ‘handling’ fee is also added when an item is taxed. When taxes are charged, Customs sticks a taxes-owing form on the box and the box is held by the Post Office as a COD. Recipient pays the tax/handling when the package is retrieved.
2. CUSTOMS DUTY
None for SaunaSpace goods made in the USA.
Duty may be assessed on NEW items made (‘originating’) outside of North America, like ThermaLight™ bulbs.
3. BROKERAGE FEES
None. USPS & CanadaPost have agreements with each other to handle each other’s mail, so no brokerage fees are charged with USPS services.
FedEx: Brokered Shipment to Canada Sales Tax/GST/HST, Customs Fees, Duty & Broker Fee
If you plan to select FedEx as your shipping carrier, we highly recommend this option because you can conveniently pay for your provincial GST/HST and brokerage fee over the phone, and FedEx will deliver your packages to you without delay.
1. SALES TAX/GST/HST
Canada Customs assesses taxes (GST or HST) on goods valued at $20 CAD (about $18-22 USD) or more. Taxes are generally about 5-15% (depending on the provincial destination).
2. CUSTOMS DUTY
None for SaunaSpace goods made in the USA.
Duty may be assessed on NEW items made (‘originating’) outside of North America, like replacement bulbs.
3. BROKERAGE FEES
Varies according to customs value of your order. These are also called Clearance Entry Fees (CEF) and are in addition to Sales Taxes and Duties. FedEx’s current CEF rates are below. These rates are subject to change at any time.
e.g. A 1 near infrared bulb order valued at 10 USD (~12.5 CAD) will have a 0 USD CEF. A Luminati™ Sauna order valued at 2999 USD (3739 CAD) will have a 76.03 USD (94.79 CAD) CEF.
| FEDEX CUSTOMS VALUE (CAD$) | 2018 FEDEX GROUND CEF LIST RATES |
|---|---|
| $0-$20 | $0 |
| $20.01-$40 | $7 |
| $40.01-$60 | $15.45 |
| $60.01-$100 | $19.30 |
| $100.01-$150 | $25.50 |
| $150.01-$200 | $29.00 |
| $200.01-$500 | $45.35 |
| $500.01-$1,000 | $50.75 |
| $1,000.01-$1,600 | $60.10 |
| $1,600.01-$2,500 | $70.00 |
| >$2,500 | $6.03 for each additional $1,000 |
According to Canadian law, you have the right to choose to broker the customs clearance process yourself, and then you won’t have to pay any Brokerage Fees. You will still have to pay Sales Tax/GST/HST and Customs Duty. Read below.
How do I Self-Clear (Self-Broker) my FedEx Shipment?
We don’t recommend this option and most of our customers DO NOT choose this option, because improper submission of forms can lead to delays in receipt of your product. This requires real effort in filling out customs forms and collecting the packages yourself from the customs warehouse.
If your goods have arrived at a Fedex facility in Canada, you can self-clear the items by collecting some documents and making a trip to your local Customs office. You must wait for the goods to arrive at the warehouse. You will need the following docs:
1. The manifest or waybill: Fedex will need to provide this to you. It contains the shipping details of your package. Without this, Customs will not know what to release. You can request the courier company provide your documents by e-mail, although you may have to pick up a hard copy at their facility.
2. The invoice: In order to collect the correct amount of tax on your purchase, Customs will need to see your invoice. They may also potentially ask for proof of payment (i.e. your receipt) to make sure you are declaring the right value.
Take these documents to the Customs office closest to the warehouse where your goods are being held. Some Customs offices have computer programs which allow you to rate your own entry. Others will require you to complete Form B15 with an agent’s assistance. You will also be asked for proof of identification. Pay the duties and taxes owed, and an agent will stamp your manifest as proof of release from their control. With the stamped copy of your manifest (aka the Customs Delivery Authority), you can return to the Fedex facility. Show them the stamped copy of the manifest and they will hand you your parcel.
Can I clear goods for someone else?
In certain cases, if provided with written authority and proof of identification, you can clear goods for an employer or a relative. You cannot, however, clear for any personal profit unless you are a licensed customs broker.
My courier said they will return my package unless I pay their brokerage fee, is this true?
No one can act as your broker without your express written authority (D1-6-1). If you are threatened with COD charges at the door, you can refuse the package and opt to self-clear. You may also hire another broker to clear your parcel at the courier’s facility, or better yet, before it arrives so you can receive it immediately.