Shipping

Order Tracking

Looking for the status of your order?

Check your tracking in seconds using our Online Chat or go to our Help Center and click Track Order.

If you are still having trouble, email us at hello@sauna.space.

Shipping Carriers

All orders are shipped via FedEx.

Shipping with Signature-Required

Will your order ship with an Adult Signature Requirement?

Orders that include one or more of the following items will by default ship with an Adult-Signature-Requirement (ASR), meaning someone over the age of 18 at the shipping address must sign for the packages:

  • Photon™ Infrared Therapy Light
  • Tungsten™ Infrared Sauna Panel
  • Shower Sauna Conversion Kit
  • Luminati® Infrared Sauna
  • Faraday® Infrared Sauna
  • Sauna Enclosure Kit
  • EMF Shield
  • Sauna Cover Set
  • Sauna Cover Set with EMF Shield

If you prefer to waive this delivery signature requirement, send us a message via chat, email or phone. Keep in mind that if you waive this signature requirement, you assume responsibility for your packages as soon as your shipment is marked "Delivered" by the carrier.

Note: for Adult Signature Required shipments, FedEx does not allow change of address during transit, so the shipment must be delivered to the original shipping address chosen when your order was placed. 

Shipping Fees

Contiguous United States & Canada

Free shipping for orders over $200

All orders amounting to $200 or more before tax are eligible for free shipping (FedEx Ground). Upgraded shipping is available at checkout for a fee.

Shipping for orders under $200

Orders of less than $200 before tax do not qualify for free shipping. To get an estimate for shipping to your delivery address, add your desired items to the Shopping Cart and proceed to Cart Pageto see your options.

Alaska, Hawaii, Puerto Rico, U.S. Territories and all other international locations

Orders of any amount do not qualify for free shipping. To get an estimate for shipping to your delivery address, add your desired items to the Shopping Cart and proceed to Cart Page to see your options.

International Customer-Arranged Shipping Option

If your order is going outside the United State or Canada, you may choose your own carrier using the "customer-arranged shipping" option. Your receipt from SaunaSpace will show no charge for shipping because you will be assuming the cost and responsibility of all aspects of your shipment.

This includes:

  • Choosing a courier
  • Scheduling pickup once your order is ready
  • Providing a barcode label from your courier
  • Providing a signed customs invoice

Customer-arranged shipments should be picked up Monday through Friday between 8 a.m. and 5 p.m. CT, excluding holidays, from our Retail Store:

SaunaSpace
905 Clinkscales Rd
Columbia, MO 65203 USA

International Taxes and Customs

Most international destinations

Pre-paid international taxes and customs

SaunaSpace automatically collects international taxes, customs duty, and related handling fees for most countries on your behalf during checkout. Please note that all VAT, customs duty and handling fees are non-refundable.

In this case, your shipment will be shipped Deliver-Duty-Paid (DDP), meaning you will not be required to pay any additional fees. You will still have to provide your tax identification number (e.g. VAT number) for customs release of your shipment (see below).

IMPORTANT! Customs release

When your order reaches your destination's customs processing, FedEx will contact you at the phone and email you provided during checkout to request your tax identification number (e.g. VAT number).

If you fail to respond within 5 days of FedEx reaching out to you, your shipment will be returned to SaunaSpace. If this happens, we invoice you for the replacement shipment and we will not refund your original shipping fee.

 

Countries for which we don't collect taxes and customs in checkout

International taxes & customs not pre-paid

The collection of duties and VAT in our checkout is not currently offered for shipment to all countries. In this case, we ship Deliver-Duty-Unpaid (DDU) meaning you will need to pay your own customs duties, VAT and associated fees after arrival of your shipment to your country and before final delivery. Please note that all VAT, customs duty and handling fees are non-refundable.

IMPORTANT! Customs payment & release

When your order reaches your destination's customs processing, FedEx will contact you at the phone and email you provided during checkout to request payment for international taxes, customs duty, and related handling fees. FedEx will also request your tax identification number (e.g. VAT number).

If you don't pay FedEx all your shipment's international taxes, customs duty, and related handling fees, or if you fail to respond within 5 days of FedEx reaching out to you, your shipment will be returned to SaunaSpace. If this happens, we invoice you for the replacement shipment and we will not refund your original shipping fee.

SaunaSpace does not collect international taxes, customs duty, and related handling fees for shipments to the following countries:

Country Country Code
Ascension Island SH
British Indian Ocean Territory IO
British Virgin Islands VG
Cape Verde CV
Falkland Islands FK
French Southern Territories TF
Guernsey GG
Jersey JE
Mayotte YT
Niue NU
Pitcairn Islands PN
Saint Martin MF
São Tomé & Príncipe ST
Somalia SO
South Georgia & South Sandwich Islands GS
South Sudan SS
St. Helena SH
St. Pierre & Miquelon PM
Sudan SD
Svalbard & Jan Mayen SJ
Timor-Leste (East Timor) TL
Tokelau TK
Tristan da Cunha SH
Turks & Caicos Islands TC
Tuvalu TV
Vatican City VA
Wallis & Futuna WF
Western Sahara EH
Brazil BR
Turkmenistan TM
Syria SY
Iraq IQ
Libya LY
Russia RU
Mexico MX
Venezuela VE

 

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