Refund policy

100 Day Home Trial

We’re so confident in our products that we offer a 100 day home trial with 100% money-back guarantee (see our trial guidelines below) on almost everything we make, down to the bulbs:

  • FireLight® Infrared Sauna

  • Shower Sauna Conversion Kit

  • Hearth Infrared Sauna Panel

  • Glow Infrared Therapy Light

  • Hearth Pedestal

  • Sauna Stool

  • Sauna Enclosure Kit

  • Glow Desk Arm

  • Glow Soft Case

  • Sauna Cover Set

  • SilverLining™

  • FireLight® Bulb

 

Home Trial Guidelines

  • Keep your SaunaSpace® original packaging for your trial period!

    • All items must be returned in SaunaSpace packaging.

    • We will not accept returns shipped in non-SaunaSpace packaging.

    • New packaging can be purchased if the original is discarded, and it will be your responsibility to pay for shipment charges to get the new packaging to your place of residence.

  • Your 100 day home trial starts on your product delivery date, so your return request must be submitted no later than 100 days after delivery.

  • Items returned to us in “like-new” condition will be fully refunded. “Like-new” means:

    • Items still in the condition in which the items were shipped to you: free of pet hair, dirt, stains, fragrance contamination, etc.

    • Fabric products have not been washed; washed items are not eligible to be returned.

    • No sweat damage: failure to use towels to prevent sweat from reaching the product or failure to remove towels after each session may lead to damage that may result in prorated reduction of refund amount.

    • Identified damages due to user abuse or improper packing may result in prorated reduction of refund amount.

  • Refurbished items are not eligible for return.

  • Claims for missing or damaged in transit must be received within five (5) business days of receipt of product.

  • We are not responsible for damaged packages. But, if the shipping carrier damages your packages, we will handle the claim process for you and arrange for replacement items to be sent to you.

  • We are also not responsible for lost packages. That’s why we ship Signature-Required by default. If you elect to have your shipment delivered without a signature requirement, it is your responsibility once the shipment is marked delivered by the carrier.

  • We are not responsible for personal data or items left in returned merchandise.

  • We are not responsible for any consequential or incidental damage resulting from the sale or use of any product bought from us. We are responsible for the monetary value of the product only.

  • You must complete your return drop-off within fourteen (14) days of receipt of your return ship labels. Otherwise your return request will be canceled.


Products Excluded from the 100 Day Home Trial

Accessories, Detox & Healing Products and Books have 30-day return periods.

 

Refurbished and B-Grade Products

Refurbished products are not eligible for return.

 

Return Shipping

Contiguous US and Canada

Orders over $200 qualify for free return shipping.

Alaska, Hawaii, US Territories, and all other International Destinations

Orders do not qualify for free return shipping. The shipping fee to return your order will be deducted from your refund.


How to Return

If you are not satisfied with your order during your 100 day home trial, follow these simple steps within the return period:

  • Email us at hello@sauna.space with your order number and the item(s) you are returning
  • Within two (2) business days, we will send you prepaid FedEx return shipping label(s) and instructions for repackaging your items.
  • You pack your items into their Original Packaging, according to the instructions given, label the packages using the provided shipping label(s) and drop the packages off at your local FedEx office.
  • If you have discarded the original packaging for the product(s), you will need to purchase replacement packaging and pay for the cost of shipping to your place of residence.
  • Once we receive your return shipment, we start our Refund Processing, see below.

 

Return Fees

There are none, unless the returned product is damaged. See the 100 Day Home Trial Guidelines above.


Refund Processing

  • We will inspect your items within 1-5 business days of receiving your product, and will process your refund, minus any applicable deductions, in 1-5 business days after inspection.

  • Items returned to us in “like-new” condition will be fully refunded. “Like-new” means:

    • Items still in the condition in which the items were shipped to you: free of pet hair, dirt, stains, fragrance contamination, etc.

    • Fabric products have not been washed; washed items are not eligible to be returned.

    • No sweat damage: failure to use towels to prevent sweat from reaching the product or failure to remove towels after each session may lead to damage that may result in prorated reduction of refund amount.

  • Identified damages due to user abuse or improper packing may result in prorated reduction of refund amount.

  • Refunds on returned products will only be issued to the original payment method.

  • Any international sales taxes, customs duties and related handling fees will not be refunded. SaunaSpace automatically collects international sales taxes (e.g. HST/GST, VAT), customs duty, and related handling fees on your behalf during checkout for orders shipping internationally.

  • For returns from Alaska, Hawaii, US Territories and all international destinations (excluding Canada), the shipping fee to return your order will be deducted from your refund.