Shipping policy
Order Tracking
Looking for the status of your order?
Check your tracking in seconds using our Online Chat or go to our Help Center and click Track Order.
If you are still having trouble, email us at hello@sauna.space.
Shipping Carriers
All orders are shipped via FedEx or United States Postal Service (USPS).
We offer shipping & delivery using the following carriers and shipping methods:
- FedEx: Ground, Home Delivery, Ground International, International Connect Plus, International Economy, International Priority
- USPS: Priority Mail, Ground Advantage
Currently, we only ship single package orders using USPS, so if you have 2+ packages in your shipment, it will be shipped via FedEx.
If you want a specific carrier and service, please select that from the available shipping options in checkout.
Shipping with Signature-Required
Will your order ship with an Indirect Signature Requirement?
Yes, for Orders via FedEx with pre-shipping-pre-tax cart value of $200+ will by default ship with an Indirect-Signature-Requirement (ISR), meaning someone at the shipping address must sign for the packages.
If you prefer to waive this delivery signature requirement, please note that in the Order Notes section of our checkout. Keep in mind that if you waive this signature requirement, you assume responsibility for your packages as soon as your shipment is marked "Delivered" by the carrier.
Note: for Adult Signature Required shipments, FedEx does not allow change of address during transit, so the shipment must be delivered to the original shipping address chosen when your order was placed.
For orders shipping via USPS, there is no signature requirement.
Shipping Fees
Contiguous United States & Canada
To get an estimate for shipping to your delivery address, add your desired items to the Shopping Cart and proceed to Cart Page to see your options.
Alaska, Hawaii, Puerto Rico, U.S. Territories and all other international locations
Orders of any amount do not qualify for free shipping. To get an estimate for shipping to your delivery address, add your desired items to the Shopping Cart and proceed to Cart Page to see your options.
International Taxes and Customs
Most international destinations
Pre-paid international taxes and customs
SaunaSpace automatically collects international taxes, customs duty, and related handling fees for most countries on your behalf during checkout. Please note that all VAT, customs duty and handling fees are non-refundable.
In this case, your shipment will be shipped Deliver-Duty-Paid (DDP), meaning you will not be required to pay any additional fees. You will still have to provide your tax identification number (e.g. VAT number) for customs release of your shipment (see below).
IMPORTANT! Customs release
When your order reaches your destination's customs processing, FedEx will contact you at the phone and email you provided during checkout to request your tax identification number (e.g. VAT number).
If you fail to respond within 5 days of FedEx reaching out to you, your shipment will be returned to SaunaSpace. If this happens, we invoice you for the replacement shipment and we will not refund your original shipping fee.
Countries for which we don't collect taxes and customs in checkout
International taxes & customs not pre-paid
The collection of duties and VAT in our checkout is not currently offered for shipment to all countries. In this case, we ship Deliver-Duty-Unpaid (DDU) meaning you will need to pay your own customs duties, VAT and associated fees after arrival of your shipment to your country and before final delivery. Please note that all VAT, customs duty and handling fees are non-refundable.
IMPORTANT! Customs payment & release
When your order reaches your destination's customs processing, FedEx will contact you at the phone and email you provided during checkout to request payment for international taxes, customs duty, and related handling fees. FedEx will also request your tax identification number (e.g. VAT number).
If you don't pay FedEx all your shipment's international taxes, customs duty, and related handling fees, or if you fail to respond within 5 days of FedEx reaching out to you, your shipment will be returned to SaunaSpace. If this happens, we invoice you for the replacement shipment and we will not refund your original shipping fee.
SaunaSpace does not collect international taxes, customs duty, and related handling fees for shipments to the following countries:
| Country | Country Code |
| Ascension Island | SH |
| British Indian Ocean Territory | IO |
| British Virgin Islands | VG |
| Cape Verde | CV |
| Falkland Islands | FK |
| French Southern Territories | TF |
| Guernsey | GG |
| Jersey | JE |
| Mayotte | YT |
| Niue | NU |
| Pitcairn Islands | PN |
| Saint Martin | MF |
| São Tomé & Príncipe | ST |
| Somalia | SO |
| South Georgia & South Sandwich Islands | GS |
| South Sudan | SS |
| St. Helena | SH |
| St. Pierre & Miquelon | PM |
| Sudan | SD |
| Svalbard & Jan Mayen | SJ |
| Timor-Leste (East Timor) | TL |
| Tokelau | TK |
| Tristan da Cunha | SH |
| Turks & Caicos Islands | TC |
| Tuvalu | TV |
| Vatican City | VA |
| Wallis & Futuna | WF |
| Western Sahara | EH |
| Brazil | BR |
| Turkmenistan | TM |
| Syria | SY |
| Iraq | IQ |
| Libya | LY |
| Russia | RU |
| Mexico | MX |
| Venezuela | VE |
Countries We Don't Ship To:
All of our products can be shipped worldwide excluding the following countries:
Afghanistan, Åland Islands, Ascension Island, Belarus, British Indian Ocean Territory, Central African Republic, Christmas Island, Cocos (Keeling) Islands, Congo - Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Eritrea, French Southern Territories, Iraq, Isle of Man, Kosovo, Lebanon, Liberia, Libya, Mali, Mexico, Myanmar (Burma), Niger, Norfolk Island, Palestinian Territories, Pitcairn Islands, Russia, Saint Martin, Somalia, South Georgia & South Sandwich Islands, South Sudan, St. Pierre & Miquelon, Sudan, Svalbard & Jan Mayen, Tajikistan, Tokelau, Tristan da Cunha, Turkmenistan, U.S. Outlying Islands, Ukraine, Vatican City, Venezuela, Wallis & Futuna, Western Sahara, Yemen, Zimbabwe