100 DAY TRIAL
You have up to 100 days to test your SaunaSpace® Product and decide if it suits you.
FREE RETURN SHIPPING IN CONTIGUOUS USA & CANADA FOR ORDERS OVER $200
We think you’ll keep it. But if not, you can return it during the 100 Day Trial for a 100% refund. As long as the SaunaSpace® Product is still in “like new condition” we will refund the purchase price. If you roughed it up a bit, that’s okay. We may deduct a proportional amount from the refund to cover the cost of repair of the damaged component.
RETURN SHIPPING FEE FOR ALL OTHER ORDERS IN USA & CANADA
Return ship cost is equivalent to the actual cost to return-ship.
RETURN SHIP FEE FOR ALL INTERNATIONAL ORDERS (EXCLUDING CANADA)
Equivalent to the actual cost to return-ship.
100 DAY TRIAL POLICY RULES
- Claims for items missing or damaged in transit must be received within five (5) business days of receipt of product.
- You may either exchange the product for the same product or receive a refund for amount of the purchased product. Refunds on returned products will be issued in the same payment form as tendered at time of purchase. Payments made by credit card will be reimbursed to your account after we receive and inspect the item. Please allow 7-14 days for a credit to appear on your credit card statement.
- We are not responsible for lost or damaged packages.
- All returned or exchanged items must be in “like-new” condition, in their original shipping carton, and must include all packing material and all parts. Products must be undamaged, unmarred, and unstained.
- Goods will be inspected upon return. Identified damages due to user abuse may result in proportional reduction of refund amount.
- Please take care to re-pack items exactly as received and according to the emailed re-packing instructions in order to avoid damage during return shipping. Damage due to poorly packed items are not covered by the included shipping insurance and will be deducted from refund.
- SaunaSpace® is not responsible for personal data or items left in returned merchandise.
- SaunaSpace® is not responsible for any consequential or incidental damage resulting from the sale or use of any product bought from us. We are responsible for the monetary value of the product only.
- You must complete your return drop-off or pickup within 14 days of receipt of your return ship labels. Otherwise, your return request will be canceled.