Financing Support & FAQ Contact Us

Shipping and Returns

We offer international shipping so you can enjoy the benefits of SaunaSpace anywhere in the world.

Order Tracking

Looking for the status of your order?

Check your inbox for tracking details or email us at hello@sauna.space.

United States Shipping & Returns

Free shipping and returns over $200

All orders amounting to $200 or more before tax are eligible for free FedEx Ground shipping within the contiguous US. Upgraded shipping is available at checkout for a fee.

Shipping and returns under $200

Orders of less than $200 before tax do not qualify for free shipping. To get an estimate for shipping to your delivery address, add your desired items to the Shopping Cart and proceed to the Shipping Address portion of the checkout to see your options. Please note that return shipping will also be subject to similar pricing. All US orders are sent via FedEx.

See average shipping times for FedEx Ground deliveries.

How to make a return

If you’re not satisfied with your order, follow these simple steps within the return period:

  • Email us at hello@sauna.space at with your order number, the items you’re returning, and if you would like to drop off your package at FedEx or have it picked up.
  • Within two business days, we will send you a prepaid return shipping label and instructions for repackaging your items.
  • We will issue your refund, minus return shipping costs if applicable, one to five days after receipt and inspection.

More questions?

Check out our FAQ

Canada Shipping & Returns

Free shipping and returns over $200

All orders amounting to $200 or more before tax are eligible for free FedEx Ground shipping within Canada. Upgraded shipping is available at checkout for a fee.

Shipping costs

Orders of less than $200 before tax do not qualify for free shipping. To get an estimate for shipping to your delivery address, add your desired items to the Shopping Cart and proceed to the Shipping Address portion of checkout to see your options. Please note that return shipping will also be subject to similar pricing. All Canadian orders are sent via FedEx.

See average shipping times for FedEx Ground deliveries.

How to make a return

If you’re not satisfied with your order, follow these simple steps within the return period:

  • Email us at hello@sauna.space with your order number, the items you’re returning, and if you would like to drop off your package at FedEx or have it picked up.
  • Within two business days, we will send you a prepaid return shipping label and instructions for repackaging your items.
  • We will issue your refund, minus return shipping costs if applicable, one to five days after receipt and inspection.

Taxes, fees, and customs

SaunaSpace does not collect tax, customs duty, or related handling fees on your behalf. Once your items arrive, you will be notified and asked to pay for these charges at the post office. Learn more about importing goods for personal use or see FedEx’s current Clearance Entry Fees.

Looking for the status of your order?

Check your inbox for tracking details or email us at hello@sauna.space.

More questions?

Check out our FAQ

International Shipping & Returns

Shipping costs

International orders can be shipped via FedEx International Economy, FedEx International Priority, or DHL Express. To get an estimate for shipping costs to your delivery address, add your desired items to the Shopping Cart and proceed to the Shipping Address portion of checkout to see your options. Please note that return shipping will also be subject to similar costs.

Customer-arranged shipping

If your order is going outside the US or Canada, you may choose your own carrier using the "customer-arranged shipping" option. Your receipt from SaunaSpace will show no charge for shipping because you will be assuming the cost and responsibility of all aspects of your shipment.

This includes:

  • Choosing a courier
  • Scheduling pickup once your order is ready
  • Providing a barcode label from your courier
  • Providing a signed customs invoice

Customer-arranged shipments should be picked up Monday through Friday between 8 a.m. and 5 p.m. CT, excluding holidays, from our shop:

SaunaSpace
1330 E Prathersville Rd
Columbia, MO 65202 USA

How to make a return

If you’re not satisfied with your order, follow these simple steps within the return period:

  • Email us at hello@sauna.space with your order number, the items you’re returning, and if you would like to drop off your package or arrange pickup (if available).
  • Within two business days, we will send you a prepaid return shipping label and instructions for repackaging your items.
  • We will issue your refund, minus return shipping costs if applicable, one to five days after receipt and inspection.

Taxes and Customs

SaunaSpace does not collect taxes, customs duty, or related handling fees on your behalf. Please refer to your country’s customs policies and your selected mail carrier’s brokerage policies for more information on the charges that may be due when you import your items.

Looking for the status of your order?

Check your inbox for tracking details or email us at hello@sauna.space.

More questions?

Check out our FAQ