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Shipping and Returns

We offer international shipping so you can enjoy the benefits of SaunaSpace anywhere in the world.

Order Tracking

Looking for the status of your order?

Check your inbox for tracking details or email us at hello@sauna.space.

Shipping with Signature-Required

Will your order ship with an Adult Signature Requirement?

Orders that include one or more of the following items will by default ship with an Adult-Signature-Requirement (ASR), meaning someone over the age of 18 at the shipping address must sign for the packages:

  • Photon Therapy Light
  • Tungsten Sauna Panel
  • Shower Sauna Conversion Kit
  • Luminati Infrared Sauna
  • Faraday Infrared Sauna
  • Sauna Enclosure Kit
  • EMF Shield
  • Sauna Cover Set
  • Sauna Cover Set with EMF Shield

If you prefer to waive this delivery signature requirement, send us a message via chat, email or phone. Keep in mind that if you waive this signature requirement, you assume responsibility for your packages as soon as your shipment is marked "Delivered" by the carrier.

United States Shipping & Returns

Free shipping and returns over $200

All orders amounting to $200 or more before tax are eligible for free FedEx Ground shipping within the contiguous US. Upgraded shipping is available at checkout for a fee.

Shipping and returns under $200

Orders of less than $200 before tax do not qualify for free shipping. To get an estimate for shipping to your delivery address, add your desired items to the Shopping Cart and proceed to the Shipping Address portion of the checkout to see your options. Please note that return shipping will also be subject to similar pricing. All US orders are sent via FedEx.

See average shipping times for FedEx Ground deliveries.

How to make a return

If you’re not satisfied with your order, follow these simple steps within the return period:

  • Email us at hello@sauna.space at with your order number, the items you’re returning, and if you would like to drop off your package at FedEx or have it picked up.
  • Within two business days, we will send you a prepaid return shipping label and instructions for repackaging your items.
  • We will issue your refund, minus return shipping costs if applicable, one to five days after receipt and inspection.

More questions?

Check out our FAQ

Canada Shipping & Returns

Free shipping and returns over $200

All orders amounting to $200 or more before tax are eligible for free FedEx Ground shipping within Canada. Upgraded shipping is available at checkout for a fee.

Shipping costs

Orders of less than $200 before tax do not qualify for free shipping. To get an estimate for shipping to your delivery address, add your desired items to the Shopping Cart and proceed to the Shipping Address portion of checkout to see your options. Please note that return shipping will also be subject to similar pricing. All Canadian orders are sent via FedEx.

See average shipping times for FedEx Ground deliveries.

How to make a return

If you’re not satisfied with your order, follow these simple steps within the return period:

  • Email us at hello@sauna.space with your order number, the items you’re returning, and if you would like to drop off your package at FedEx or have it picked up.
  • Within two business days, we will send you a prepaid return shipping label and instructions for repackaging your items.
  • We will issue your refund, minus return shipping costs if applicable, one to five days after receipt and inspection.

Taxes, fees, and customs

SaunaSpace does not collect Canadian sales tax, customs duty, or related handling fees on your behalf. Once your items arrive, you will be notified and asked to pay for these charges at the post office.

  • Canadian Sales Tax: All shipments to Canada are subject to the destination province's combined sales tax. The Canadian sales taxes include the Provincial Sales Tax (PST), the Quebec Sales Tax (QST), the Goods and Services Tax (GST), and the Harmonized Sales Tax (HST) which is a combination of the provincial sales tax portion and the GST in some provinces. Learn more about Canadian Sales Tax.
  • Duty: Under the United States-Mexico-Canada Agreement (USMCA), all our saunas, panels and sauna components are eligible to import into Canada with preferential duty treatment, but we cannot guarantee this. All shipments to Canada are accompanied by an electronically submitted Customs Invoice and Declaration of Origin stating which goods, if applicable, are of USA manufacture. Learn more about the USMCA.
  • Self-Brokering: If you wish to self-broker, you can. Learn more about importing goods for personal use.
  • Handling Fees: See FedEx’s current Clearance Entry Fees.

Looking for the status of your order?

Check your inbox for tracking details or email us at hello@sauna.space.

More questions?

Check out our FAQ

International Shipping & Returns

Shipping costs

International orders can be shipped via FedEx International Economy, FedEx International Priority, or DHL Express. To get an estimate for shipping costs to your delivery address, add your desired items to the Shopping Cart and proceed to the Shipping Address portion of checkout to see your options. Please note that return shipping will also be subject to similar costs.

Customer-arranged shipping

If your order is going outside the US or Canada, you may choose your own carrier using the "customer-arranged shipping" option. Your receipt from SaunaSpace will show no charge for shipping because you will be assuming the cost and responsibility of all aspects of your shipment.

This includes:

  • Choosing a courier
  • Scheduling pickup once your order is ready
  • Providing a barcode label from your courier
  • Providing a signed customs invoice

Customer-arranged shipments should be picked up Monday through Friday between 8 a.m. and 5 p.m. CT, excluding holidays, from our shop:

SaunaSpace
1330 E Prathersville Rd
Columbia, MO 65202 USA

How to make a return

If you’re not satisfied with your order, follow these simple steps within the return period:

  • Email us at hello@sauna.space with your order number, the items you’re returning, and if you would like to drop off your package or arrange pickup (if available).
  • Within two business days, we will send you a prepaid return shipping label and instructions for repackaging your items.
  • We will issue your refund, minus return shipping costs if applicable, one to five days after receipt and inspection.

Taxes and Customs

SaunaSpace does not collect taxes, customs duty, or related handling fees on your behalf. Please refer to your country’s customs policies and your selected mail carrier’s brokerage policies for more information on the charges that may be due when you import your items.

Looking for the status of your order?

Check your inbox for tracking details or email us at hello@sauna.space.

More questions?

Check out our FAQ

100-Day Home Trial Limitations

Please be aware of the specifics of our 100-Day Home Trial:

  • Claims for items missing or damaged in transit must be received within five (5) business days of receipt of product.
  • Refunds on returned products will only be issued to the original payment method.
  • We are not responsible for damaged packages. But, if the shipping carrier damages your packages, we will handle the claim process for you and arrange for replacement items to be sent to you.
  • We are also not responsible for lost packages. That's why we ship Signature-Required by default. If you elect to have your shipment delivered without a signature requirement, it is your responsibility once the shipment is marked delivered by the carrier.
  • All returned or exchanged items will be inspected upon return:
    • Items returned to us in “like-new” condition will be fully refunded.
    • Do not wash any fabric products; washed items are not eligible to be returned.
    • Identified damages due to user abuse or improper packing may result in prorated reduction of refund amount.
    • Failure to use towels to prevent sweat from reaching the product may lead damage that may result in prorated reduction of refund amount. This is relevant for purchases that include a Bamboo Grounding Mat, such as Luminati Infrared Sauna, Faraday Infrared Sauna and Sauna Enclosure Kit. Refer to our Sauna Operation Manual page 31 and 34.
  • We are not responsible for personal data or items left in returned merchandise.
  • We are not responsible for any consequential or incidental damage resulting from the sale or use of any product bought from us. We are responsible for the monetary value of the product only.
  • You must complete your return drop-off or pickup within fourteen (14) days of receipt of your return ship labels. Otherwise, your return request will be canceled.

More questions?

Check out our FAQ