Your privacy is paramount to us. We DO NOT EVER sell your personal information.
We are SaunaSpace, manufacturer and retailer of finely crafted incandescent sauna products. Our founder Brian Richards founded SaunaSpace in 2013 and is currently Chief Operating Officer.
If you have any questions about this Policy, or the practices of or your dealings with the Site, please contact us by one of the following methods:
Phone: +1-573-66SAUNA, 8 a.m.–5 p.m. CT, Monday–Friday, excluding holidays
Physical and Mailing Address: SaunaSpace, 1330 E Prathersville Rd, Columbia, MO 65202, USA
Email and Phone support available in English and Spanish.
In some cases, SaunaSpace® may utilize third-party solutions that collect personal information. In such cases, SaunaSpace® retains all legal rights to this information.
“Personal information” is information that identifies or is capable of being associated with an identifiable person.
“Aggregate information” is information about the use of the Site, or general demographics that cannot be associated with an identifiable person.
The Country, State/Province/Region, and Zipcode/PostCode are sent to one of our shipping calculation service providers: see below under Shipping Service Providers.
We’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
What we store & why?
We store these data so that we can process it for you whenever required.
We will store your name, address, email, and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address, and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed ten (10) a month. You acknowledge that consent is not a condition for any purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you with in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be accounted as a reasonable means of opting out. Message and data rates may apply.
For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt out, please follow the procedures above.
We use an email newsletter signup form to collect your Name and Email Address to subscribe you to our email newsletter. You can unsubscribe from our Email Newsletter at any time by clicking the unsubscribe link in the newsletter email you received or by notifying us at firstname.lastname@example.org.
We may collect information about you from third party web sites in the course of collecting sweepstakes entries or other activities.
We automatically collect certain information when you use the Site, such as your Internet Protocol (IP) address, your operating system, the browser type, and your activity on the Site in order to improve your experience.
We also log information from referring URLs in order to better understand our Customers’ interests and optimize online exposure. This data is for aggregate purposes.
Additionally, we may use traffic log cookies or similar technology on the Site. Traffic log cookies are small, invisible graphic images that may be used on the Site or in emails relating to the Site to collect certain information and monitor user activity on the Site, such as to count visits, track links, understand usage and campaign effectiveness and to tell if an email has been opened and acted upon. We only use this information for statistical analysis purposes and then the data is removed from the system.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
We use analytics services (see below under Analytics Service Providers) to help us analyze how users use the Site. In connection with these analytics services, we or third parties may place cookies, web beacons and other devices or technologies on this Site and other Web sites to collect information and enable the tracking of traffic data. The data collected typically includes information such as your IP address, your ISP and the browser you use, the time spent on Web pages, links clicked, click streams, activities engaged in, and purchases made. If this data is linked to any personally identifying information, then it will be treated as personal information.
We use the information we collect to:
Personal information provided on our Site may be linked together or merged with other personal information we obtain about you so that we may better understand your needs and inform you about our products or services.
Trained Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
Our team members have access to this information to help fulfill orders, process refunds, and support you.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Posts made through the Site are intended to be public. Therefore, any information, including personal information, you post in reviews, comments, questions, answers, groups, forums and other public areas will be publicly available as part of the Site.
The Site and the Services may also offer social sharing features (such as the Facebook “Like” button) or other tools which let you share actions you take on our Site. The use of such features enables the sharing of certain information with your friends or the public. For more information about the purpose and scope of data collection and processing in connection with third-party social sharing features, please visit the privacy policies for the third parties that provide these social sharing features.
Our Service Providers who are engaged by or working with us in connection with the operation of the Site and who need access to such information to carry out their work for us. The following is a complete list of the Service Providers we use and why.
We send information to this service provider be able to send you email newsletters about our products, science and informative articles, special offers and surveys.
We send information to this service provider to be able to text you about order processing, order shipment updates, products, science and informative articles, special offers, and surveys. You may easily opt out of our Text Marketing Service, see under Text Marketing Service Provider.
We accept credit card payments through Shopify and Paypal. When processing payments, some of your data will be passed to the payment service provider of the payment method you choose, including information required to process or support the payment, such as the purchase total and billing information.
We use this service provider to ensure Product Reviews on saunaspace.com are honest and 3rd-party verified to come only from confirmed purchasers of our products. We also use this service provider to manage our Product Question and Answer sections on our Product Pages.
We send information to these providers only for purposes of shipping label and customs document creation in order to fulfill your order.
We send cookie-based information about your location, IP address and browser type, what links you click on, how you navigate through our website. Your purchasing information is anonymized and aggregated with that of our other customers for reporting and analytics purposes.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
We store your account information indefinitely, unless we receive a request from you to delete your online account information. We’ve decided to store your information to improve your experience as a returning customer and to continue to serve you during your use of our products. You can request deletion of all your account information at any time by emailing us. To request deletion of all of your account information, please follow the instructions below under “Choice, Access and Controlling your Personal Information.”
To “opt-out” of receiving promotional e-mail from us, please let us know by email at email@example.com. Please note that due to email production schedules you may receive any emails already in production.
To delete all of your online account information from our database, please let us know by email at firstname.lastname@example.org. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for administrative, legal, or security purposes. Please also note that we will take necessary measures to confirm your identity for complying with any request to delete account information.
To receive an export of all of your online account information from our database, please please let us know by email at email@example.com. Please note that we will take necessary measures to confirm your identity for relinquishing any personally identifying information.
Please note that opting out of promotional emails will not prevent you from receiving administrative communications, such as those concerning the operation of the Site or order information, or about a review, question, answer or comment you have submitted.
Currently, the California Consumer Privacy Act (CCPA) does not apply to SaunaSpace®. However, we completely agree with the spirit of the Act. Accordingly, we make it easy for you to request to opt out, delete, and/or receive an export of your data; simply follow the above instructions under What Rights You Have Over Your Data.
We do not intend, and the Site is not designed, to collect personal information from anyone under the age of 18. If you are under 18 years old, you should not register with or otherwise provide personal information to our Site.
We use reasonable security measures in an effort to prevent loss, misuse and alteration of information under our control. We cannot, however, guarantee protection of all information against interception, misappropriation, misuse, or alteration, or that your information may be not be disclosed or accessed by accidental circumstances or by the unauthorized acts of others. Furthermore, we have no control over the security of other sites you might visit or with which you may interact or do business.
Our data protection officer is Brian Richards. He may be contacted at firstname.lastname@example.org, or by calling us +1-573-66SAUNA, Monday–Friday, excluding holidays, 8 a.m.–5 p.m. CT.